FAQ

General Questions

What is Biohack Frontier?
Biohack Frontier is an online retailer specializing in advanced wellness, recovery, and biohacking equipment. We offer professional-grade solutions including cryotherapy systems, hyperbaric chambers, infrared therapy products, and recovery technologies for personal and professional use.

Do you provide medical advice?
No. Biohack Frontier does not provide medical advice, diagnosis, or treatment. Our products are intended for wellness and recovery support only. Always consult a qualified healthcare professional before using any equipment, especially if you have a medical condition.

Products & Ordering

Are your products new?
Yes. All products sold on Biohack Frontier are new unless explicitly stated otherwise on the product page.

Do you sell FDA-approved or FDA-cleared products?
Some products may have regulatory clearance depending on manufacturer specifications and jurisdiction. Regulatory status is listed on individual product pages where applicable. Customers are responsible for verifying suitability and compliance prior to purchase.

Can I place an order online?
Yes. Orders can be placed directly through our secure checkout at www.biohackfrontier.com.

Can I cancel or modify my order?
Orders may be canceled or modified before shipment. Once an order has shipped, it must follow our Return & Refund Policy. Please contact support as soon as possible for assistance.

Pricing & Payments

What payment methods do you accept?
We accept major payment methods including:

Visa
MasterCard
American Express
PayPal
Apple Pay

All payments are processed securely at checkout.

Do you offer financing or payment plans?
At this time, all purchases require full payment at checkout unless otherwise stated on the product page.

Are prices shown inclusive of tax?
Prices do not include applicable sales tax unless required by law. Any applicable taxes are calculated and displayed at checkout.

Shipping & Delivery

Where do you ship?
We currently ship within the United States. Shipping availability may expand in the future.

How long does shipping take?
Most products ship via freight carriers due to size and weight.

Estimated delivery timeline:

Processing time: 2–4 business days
Delivery time: approximately 7–21 business days
In some cases, delivery may take up to 3 weeks

Delivery times are estimates and may vary based on location, carrier availability, and external factors.

Will I receive tracking information?
Yes. Once your order ships, you will receive tracking details via email. Freight shipments may have limited tracking updates.

Is my shipment insured?
Yes. Shipments are insured against loss or damage during transit.

Returns & Refunds

What is your return policy?
Eligible returns must be requested within 14 days of delivery and meet all conditions outlined in our Return & Refund Policy.

Are all products returnable?
No. The following items are non-returnable:

Custom or made-to-order equipment
Used or installed equipment
Hygiene-sensitive products
Digital products or software

Please review our full Return & Refund Policy for details.

How long do refunds take?
Approved refunds are processed within 14 business days after inspection and are issued to the original payment method.

Damage, Missing, or Incorrect Orders

What if my order arrives damaged?
If your order arrives damaged:

Take photos of the packaging and product
Contact us within 48–72 hours of delivery
Email details to support@biohackfrontier.com

We will assist with a replacement, repair, or refund as appropriate.

What if an item is missing or incorrect?
Contact us immediately with your order number and details. We will investigate and resolve the issue promptly.

Account & Security

Is my payment information secure?
Yes. Payments are processed through Shopify Payments and authorized processors using SSL encryption and PCI-DSS compliant systems. Biohack Frontier does not store credit card details.

Do I need an account to place an order?
No, you may check out as a guest. Creating an account allows you to view order history and manage details more easily.

Legal & Compliance

Are your policies available on the website?
Yes. We provide clear and accessible policies, including:

Privacy Policy
Shipping Policy
Return & Refund Policy
Terms of Service
Payment Policy
Cookie Policy

All policies are available via the footer of our Website.

Customer Support

How can I contact Biohack Frontier?
You can reach us using the details below:

Email: support@biohackfrontier.com

Phone: +1(754) 313-9169

Biohack Frontier

7901 4th St N,

Ste 300,

St. Petersburg, FL 33702,

USA

Support Hours:

Daily, 9:00 AM – 9:00 PM EST

Biohack Frontier is operated by Aligned Dynamics LLC, registered in Florida, USA.