Return and Refund Policy

Effective Date: December 12, 2025

1. Scope

This Return and Refund Policy applies to all purchases made through www.biohackfrontier.com
By placing an order, you agree to the terms outlined below.

2. Contact Information

For all return and refund inquiries, contact:

Email: support@biohackfrontier.com

Phone: +1(754) 313-9169

Biohack Frontier

6201 Coral Lake Drive

Margate, FL 33063

USA

Customer Support Hours:

Monday–Friday, 9:00 AM – 9:00 PM EST

Biohack Frontier is operated by Aligned Dynamics LLC, registered in Florida, USA.

3. Return Eligibility

Customers may request a return within 30 calendar days of delivery, subject to the conditions below.

To be eligible for a return:

The item must be unused, uninstalled, and undamaged.
The item must be in original packaging, including all accessories, manuals, and components.
Proof of purchase is required.
A return request must be approved before shipping the item back.
Restocking fee is 25% of product price.

4. How to Initiate a Return

4.1 Return Request

To request a return:

Email support@biohackfrontier.com within 30 days of delivery
Include your order number and reason for return

If approved, we will issue return instructions and a Return Merchandise Authorization (RMA) if applicable.

4.2 Preparing Your Return

Repack the item securely in its original packaging
Include all accessories, documentation, and included items
Follow the return instructions provided in our email
Use a trackable shipping method

5. Return Shipping Costs

Customer responsibility: All return shipping costs unless the item is defective, damaged, or incorrect
Company responsibility: If the return is due to our error, we cover return shipping costs

Freight return shipping costs for large equipment can be substantial and are the responsibility of the customer unless otherwise stated.

6. Specific Return Scenarios

6.1 Change of Mind

Must meet all eligibility requirements
Return request must be submitted within 30 days of delivery
Refunds are issued to the original payment method
Restocking fees may apply for large or freight-shipped equipment

6.2 Damaged or Defective Products

Notify us within 72 hours of delivery
Provide photos or videos of the damage or defect

Resolution options:

Replacement
Repair
Full refund (including return shipping, if applicable)

6.3 Incorrect Item Received

Notify us immediately upon delivery
We will arrange return shipping at our expense and send the correct product

6.4 Product Never Arrived

If your order does not arrive within the estimated delivery timeframe:

Contact us promptly
We will investigate with the carrier

If the shipment is confirmed lost, we will offer:

A replacement, or
A full refund

6.5 Order Cancellation

Before shipment: Full refund available
After shipment: Order must be returned following the return process

7. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

Custom or Made-to-Order Equipment
Products manufactured, configured, or customized to customer specifications
Used or Installed Equipment
Any equipment that has been used, installed, activated, or exposed to bodily contact, including cryotherapy chambers, saunas, compression devices, and hyperbaric chambers
Hygiene-Sensitive Products
Items involving direct skin or bodily contact once opened or used
Digital Products
Software, licenses, downloadable materials, manuals, gift cards, or activation codes

8. Refunds

8.1 Refund Approval

Refunds are issued only after returned items are received and inspected
You will be notified by email of approval or rejection

8.2 Refund Method & Timing

Refunds are issued to the original payment method
Processing may take up to 7 business days
Banks and card issuers may require additional time for posting

8.3 Partial Refunds

Partial refunds may be issued if:

The item is returned damaged
Parts or accessories are missing
The item is returned outside the allowed timeframe

9. Exchanges

Exchanges are offered only for defective, damaged, or incorrect items
For company errors, we cover shipping costs
For exchanges due to preference changes, the customer is responsible for shipping

10. Timelines Summary

Return request: Within 30 days of delivery
Refund processing: Within 7 business days after inspection

11. Legal Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

12. Acceptance of Policy

By placing an order on www.biohackfrontier.com, you acknowledge and agree to this Return and Refund Policy.