Shipping Policy

Effective Date: December 12, 2025

1. Introduction

Biohack Frontier is committed to providing clear, transparent, and reliable shipping information. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase products from www.biohackfrontier.com.

2. Shipping Destinations

Current Shipping Destinations:

United States

Future Expansion:
We are actively working to expand our shipping coverage. Updates will be reflected on this page.

3. Shipping Costs

Domestic Shipping (United States):

Free Standard Shipping on all orders!

Transparency:

All shipping costs (if applicable) are clearly displayed at checkout.
No hidden fees.

4. Order Processing Time

Processing Time:

Orders are processed within 2–4 business days, Monday through Friday, excluding holidays.
Handling time: 2-4 Business days.

Order Cut-Off Time:

Orders placed before 5:00 PM EST will begin processing the same business day.

Weekend & Holiday Orders:

Orders placed on weekends or holidays will be processed on the next business day.

5. Estimated Delivery Time

Because Biohack Frontier sells large, high-value wellness equipment, most orders ship via freight carriers.

Estimated Delivery Time (United States):

Standard Freight Shipping: Transit time approximately 2-25 business days after order processing
Total Delivery Time:
Estimated delivery time based on customer locations

All destinations: 4-29 business days

Important Notes:

Delivery times are estimates, not guarantees.
Delays may occur due to weather, port congestion, customs inspections, or carrier scheduling.

6. Shipping Methods and Carriers

We partner with reputable national and regional freight carriers to ensure safe delivery.

Shipment Tracking:

Tracking information is provided via email once your order ships.
Freight shipments may show limited tracking updates compared to parcel carriers.

Insurance:

Shipments are insured against loss or damage during transit.

7. Order Tracking

Once your order ships, you will receive an email containing:

Carrier name
Tracking number (when available)
Tracking link

If you need assistance with tracking, contact us at support@biohackfrontier.com.

8. Delivery Issues

8.1 Delayed or Lost Shipments

If your order is delayed beyond the estimated timeframe:

Contact support@biohackfrontier.com or (754) 313-9169
We will coordinate with the carrier to investigate and provide updates

If a shipment is confirmed lost, we will work with you on a replacement or refund.

8.2 Damaged Shipments

If your shipment arrives damaged:

Take clear photos of the packaging and product
Contact us within 48 hours of delivery
Email photos and your order number to support@biohackfrontier.com

Resolution:

We will arrange a replacement, repair, or refund as appropriate.

9. Missing Items

If any items are missing from your order:

Contact us within 48 hours of delivery
Include your order number and item details

We will investigate and resolve the issue promptly.

10. Returns & Refunds (Summary)

Returns:

Accepted within 30 days of delivery
Items must be unused, undamaged, and in original packaging
Certain custom or made-to-order items may be non-returnable

Return Shipping Costs:

Customer responsibility unless the issue is due to our error

Refunds:

Processed within 14 business days after returned items are received
Issued to the original payment method

For full details, please review our Return & Refund Policy.

11. Incorrect Shipping Address

Please ensure your shipping information is accurate.

Biohack Frontier is not responsible for delays or losses due to incorrect addresses provided by the customer.
Returned shipments may incur additional reshipping fees.

12. Contact Information

For shipping questions or assistance:

Email: support@biohackfrontier.com

Phone: +1(754) 313-9169

Biohack Frontier

6201 Coral Lake Drive

Margate, FL 33063

USA

Customer Service Hours:

Monday–Friday, 9:00 AM – 9:00 PM EST

Biohack Frontier is operated by Aligned Dynamics LLC, registered in Florida, USA.